Privacy Policy

This Privacy Policy explains how bysoubhi (“we”, “us”, “our”) collects, uses, discloses, and protects personal data when you visit our website, interact with our listings, message us on WhatsApp or Instagram, or submit information through Meta (Facebook/Instagram) lead forms connected to our advertising.

We are committed to handling personal data lawfully, transparently, and only for clear purposes described in this policy. By using our website or contacting us, you acknowledge this policy. If you do not agree, please do not use our services.

The data controller responsible for your personal data is bysoubhi studio, based in Istanbul, Turkey.

For privacy-related questions or to exercise your rights, contact us via WhatsApp at +905382548707 or Instagram @bysoubhi. We do not maintain a separate postal correspondence address for privacy requests; WhatsApp is our primary channel for written contact.

We may collect the following categories of personal data, depending on how you interact with us:

Identity and contact data: name, phone number, email address, and any message content you send via WhatsApp, Instagram, or our website contact API.

Lead and inquiry data: property or project references, viewing preferences, budget indications, and other details you provide when inquiring about real estate or interior services.

Meta lead form data: fields you submit through Facebook or Instagram lead ads (such as name, email, phone number, and custom questions configured in the ad form).

Technical and usage data: IP address, browser type, device identifiers, pages viewed, referral URLs, and approximate location derived from IP.

Cookie and storage identifiers: Meta Pixel cookie (_fbp), click identifier cookie (_fbc) we may set from Meta ad links, and a first-party identifier stored in your browser’s localStorage (meta_external_id) used to improve measurement consistency.

Event and interaction data: PageView events when you load pages on our site; ViewContent events when you view property or interior project detail pages; Contact events when you initiate WhatsApp communication from our site; and related analytics sent via Meta Pixel and Conversions API (CAPI).

We use personal data to:

Respond to inquiries and provide real estate and interior design services.

Process and follow up on leads submitted through our website, WhatsApp, Instagram, or Meta lead forms.

Show relevant property and studio content, and understand which listings attract interest.

Measure and improve our website, campaigns, and client communication.

Send Meta Pixel and CAPI events (including PageView, ViewContent, and Contact) to help us understand ad performance and optimize future advertising.

Maintain security, prevent abuse, and comply with legal obligations.

We do not sell your personal data.

Where applicable law requires a legal basis, we rely on:

Consent: when you submit a lead form, accept cookies where required, or voluntarily contact us.

Legitimate interests: to respond to inquiries, operate and secure our website, measure advertising effectiveness, and develop our services—balanced against your rights.

Contractual necessity: when processing is needed to take steps at your request before or during a client engagement.

Legal obligation: when we must retain or disclose data to comply with applicable law.

We may share personal data with:

Meta Platforms (Facebook/Instagram): when you interact with our ads or when we send Pixel/CAPI events for measurement and optimization.

WhatsApp (Meta): when you message us through WhatsApp links on our site; your conversation is subject to WhatsApp’s terms and privacy policy.

Service providers: hosting, analytics, or technical support partners who process data on our instructions and under appropriate safeguards.

Professional advisers or authorities: when required by law or to protect our rights.

We require processors to handle data only for specified purposes and in line with this policy.

Our website and some service providers may process data in Turkey, the European Economic Area, the United States, and other countries where Meta and cloud providers operate.

When personal data is transferred outside your country, we rely on appropriate safeguards where required—such as standard contractual clauses, adequacy decisions, or your explicit consent—so that your data remains protected to an equivalent standard.

We retain personal data only as long as necessary for the purposes described in this policy:

Inquiry and lead records: typically up to 24 months after last contact, unless a longer period is needed for an active client relationship or legal claim.

Meta and analytics data: according to Meta’s retention settings and our campaign measurement needs, generally up to 24 months.

Technical logs: for a limited period required for security and troubleshooting.

When data is no longer needed, we delete or anonymize it in a reasonable timeframe.

Our website uses cookies and similar technologies primarily to measure advertising and attribute visits from Meta ads:

Meta Pixel cookie (_fbp): set by Meta when our Meta Pixel loads to distinguish browsers and measure page views and conversions.

Click identifier cookie (_fbc): we may set this first-party cookie when you arrive from a Meta ad link (fbclid) so Pixel and CAPI can attribute your visit.

localStorage (meta_external_id): a first-party identifier we store to improve consistency between browser events and server-side Conversions API events.

You can control cookies through your browser settings. Disabling certain cookies may affect measurement and some site features. Where required by law, we will request consent before placing non-essential cookies.

You can limit interest-based advertising and review ad preferences through the following resources:

When you submit a lead form on Facebook or Instagram for bysoubhi campaigns, Meta collects the information you enter and shares it with us so we can respond to your inquiry.

Data typically includes the fields shown in the form (for example name, phone, email, and any custom questions). Meta may also attach campaign metadata (ad ID, form ID, timestamp).

We use this data solely to contact you about the service or property you expressed interest in and to improve our advertising. Meta’s own privacy policy governs how Meta processes data on its platforms.

You may withdraw consent for future marketing contact by messaging us on WhatsApp or Instagram and asking to be removed from our outreach lists.

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal data, and to data portability or withdrawal of consent.

Residents of Turkey may exercise rights under the Personal Data Protection Law (KVKK). Residents of the EEA/UK may exercise GDPR rights. We will respond to verified requests within the timeframe required by applicable law.

To exercise your rights, contact us via WhatsApp at +905382548707. We may need to verify your identity before fulfilling a request.

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. These include access controls, secure hosting, and limited staff access on a need-to-know basis.

No method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Our website and services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when it was last revised. Material changes will be posted on this page. We encourage you to review this policy periodically.

This Privacy Policy is available in English, Turkish, Arabic, and Russian. In case of inconsistency between translations, the English version prevails for legal interpretation unless local law requires otherwise.